Feedback & contact

Edmund collects feedback in two places: on a single answer in chat, and on the whole platform. Sending either helps the team fix problems faster and see what’s working and what isn’t. If something looks wrong, this is where to say so.

Rate an answer

Every answer in chat ends with a thumbs up / thumbs down control (Rate the answer). Use it to mark whether the answer was useful or fell short — it takes a second.

1. Thumbs up opens a short window to confirm the answer helped. You can leave it at that or add a brief comment.

2. Thumbs down opens a form for the detail: what went wrong, what was missing, and what the right answer should have been. The more you write, the more the team has to work with.

Contact us

For feedback about the platform as a whole — not one specific answer — open Contact us under Help in the left nav.

The form asks you to:

1. Pick a reason from the list.

2. Add a subject — the topic, a bug in the environment, or another specific problem.

3. Write a description with as much detail as you can. The clearer the problem, the faster it can be resolved.

4. Send it with Send.

When something is wrong

If an answer is wrong or the platform misbehaves, don’t work around it silently — rate that answer with a thumbs down, or use Contact us for anything broader. Submitted feedback reaches the team immediately, so it can be acted on.